FAQ — the most important answers to your questions
We work daily to keep you informed about all our products and services on our website. Nevertheless, sometimes questions remain unanswered. You can read the answers to frequently asked questions here. If your question is not listed or you cannot find the answer you are looking for, our customer service is always there for you.
You will find an overview of all payment methods here on our page Payment & Shipping.
Vouchers are redeemed by entering the appropriate code. You find the input field "Redeem code" in the shopping cart at the end of the page.
A direct exchange is not possible. An exchange against another article is only possible by returning and refunding the original article with subsequent reordering of the other article. Please contact us before returning an article.
Please contact the customer service (e-mail address: service@zerodna.de) so that they can clarify whether a return is necessary and how this is handled.
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